Privacy Policy

Information about how personal data is processed in this CRM system

Last updated: 2026.04.02.

1. Data Processing Notice

This CRM system processes personal data in accordance with the General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679. Below you will find information about the types of data processed, the purposes of processing, and the rights of data subjects.

2. Data Controller

  • Company name: Cégem360 Kft.
  • Registered address: —
  • Email: info@cegem360.eu
  • Website: https://cegem360.eu

3. Types of Personal Data Processed

  • Customer Identification Data: Name, unique identifier, customer type (individual/company)
  • Contact Information: Email address, phone number, postal address
  • Company Data: Tax number, registration number (for company customers)
  • Transaction Data: Quotes, orders, invoices, and related financial data
  • Communication Records: Interaction history, notes, complaints
  • Consent Records: Records of data processing consents and their status

4. Legal Basis for Processing

  • Contract Performance (Art. 6(1)(b) GDPR): Processing necessary for quotes, orders, and invoices
  • Legal Obligation (Art. 6(1)(c) GDPR): Tax and accounting record retention requirements
  • Legitimate Interest (Art. 6(1)(f) GDPR): Customer relationship management, service improvement
  • Consent (Art. 6(1)(a) GDPR): Marketing communications, newsletter, profiling

5. Data Retention Periods

  • Customer Data: Retained for the duration of the business relationship, plus any legally required retention period
  • Financial Records: 8 years from the date of the transaction (Hungarian accounting regulations)
  • Marketing Consent: Until consent is withdrawn
  • Communication Records: 5 years from the date of the interaction

6. Data Subject Rights

Under GDPR, data subjects have the following rights:

  • Right of Access (Art. 15): You may request a copy of your personal data held by us.
  • Right to Rectification (Art. 16): You may request correction of inaccurate personal data.
  • Right to Erasure (Art. 17): You may request deletion of your personal data, subject to legal retention obligations.
  • Right to Data Portability (Art. 20): You may request your data in a structured, machine-readable format.
  • Right to Withdraw Consent (Art. 7(3)): You may withdraw your consent at any time without affecting the lawfulness of prior processing.

7. How to Exercise Your Rights

To exercise any of the above rights, please contact us at:

  • Email: info@cegem360.eu

We will respond to your request within 30 days of receipt.

8. Cookies

This website uses essential cookies for authentication and language preferences. These cookies are necessary for the proper functioning of the website and cannot be disabled.

  • locale: Stores your language preference (1 year)
  • laravel_session: Session identifier (2 hours)
  • XSRF-TOKEN: Security token to prevent cross-site request forgery (2 hours)

9. Supervisory Authority

If you believe that your data protection rights have been violated, you may lodge a complaint with the National Authority for Data Protection and Freedom of Information (NAIH):

  • Name: Nemzeti Adatvédelmi és Információszabadság Hatóság
  • Address: 1055 Budapest, Falk Miksa utca 9-11.
  • Email: ugyfelszolgalat@naih.hu
  • Website: https://naih.hu